Frequently Asked
Questions

Phish Protection is an enterprise email security service that protects businesses from phishing, ransomware, and email fraud. It uses multi-layered threat intelligence from Vade Secure, Sophos, Halon Classify, Webroot BCTI, and proprietary weighting algorithms to scan every inbound email in real-time — blocking malicious content before it reaches your inbox.

Every inbound email is routed through our security infrastructure where it is scanned against multiple threat intelligence databases. Malicious emails are blocked at the gateway. URLs in delivered emails are rewritten for time-of-click protection — meaning every link is re-checked at the moment a user clicks it, even if the destination became malicious after delivery.

Phish Protection defends against phishing emails, spear phishing, business email compromise (BEC), ransomware attachments, malicious URLs, CEO fraud, and other email-borne threats. Our multi-engine approach catches attacks that single-vendor solutions miss.

Yes. Phish Protection integrates seamlessly with Office 365 (Microsoft 365) as well as on-premise Exchange and other email platforms. Setup does not require MX record changes or hardware installation — it works alongside your existing email infrastructure.

Phish Protection offers a 60-day free trial with full access to all features. No credit card is required to start. This gives you enough time to evaluate the platform against real-world threats hitting your organization.

No. There is no setup fee, no hardware to install, and no long-term contract required. Setup typically takes minutes — not days. Plans start at $19 per month.

Support is available via our support portal at support.phishprotection.com, by email at support@duocircle.com, or by phone at +1-855-700-1386. Our team responds within one business day.

Yes. Phish Protection provides configurable filtering policies so you can adjust protection levels, whitelist trusted senders, set up custom notification preferences, and tailor the system to your organization's specific needs through the dashboard at app.phishprotection.com.