--- title: "How Chatbots Became a Phishing Tool | Phish Protection" description: "How Chatbots Became a Phishing Tool: Whenever someone develops technology to help people, you can be sure that eventually, hackers will figure out some way." image: "https://phishprotection.com/og/blog/how-chatbots-becomne-a-phishing-tool.png" canonical: "https://phishprotection.com/blog/how-chatbots-becomne-a-phishing-tool/" --- Quick Answer Whenever someone develops technology to help people, you can be sure that eventually, \_hackers will figure out some way to use that same technology to phish people\_. Such is the case now with customer service chatbots. Share [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fphishprotection.com%2Fblog%2Fhow-chatbots-becomne-a-phishing-tool%2F "Share on LinkedIn") [ ](https://twitter.com/intent/tweet?text=How%20Chatbots%20Became%20a%20Phishing%20Tool&url=https%3A%2F%2Fphishprotection.com%2Fblog%2Fhow-chatbots-becomne-a-phishing-tool%2F "Share on X/Twitter") [ ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fphishprotection.com%2Fblog%2Fhow-chatbots-becomne-a-phishing-tool%2F "Share on Facebook") [ ](https://reddit.com/submit?url=https%3A%2F%2Fphishprotection.com%2Fblog%2Fhow-chatbots-becomne-a-phishing-tool%2F&title=How%20Chatbots%20Became%20a%20Phishing%20Tool "Share on Reddit") [ ](mailto:?subject=How%20Chatbots%20Became%20a%20Phishing%20Tool&body=Check out this article: https%3A%2F%2Fphishprotection.com%2Fblog%2Fhow-chatbots-becomne-a-phishing-tool%2F "Share via Email") ![Phish Protection blog post image](https://media.mailhop.org/phishprotection/images/2020/03/anti-phishing-protection-8357.jpg) Whenever someone develops technology to help people, you can be sure that eventually, _hackers will figure out some way to use that same technology to phish people_. Such is the case now with customer service chatbots. \_Customer service chatbots are software-driven instant messaging apps which are designed to convince you that you are having a conversation with a real perso\_n. They are frequently found on ecommerce websites as a first line of customer support. It is not uncommon when you interact with a chatbot the response will include instructions to click on a link (in the window) and enter information. It’s that simple chatbot interaction that hackers have seized upon to launch a **phishing attack**. ![Anti phishing protection](https://media.mailhop.org/phishprotection/images/2020/03/anti-phishing-protection-8357.jpg) According to an article on[ Bleeping Computer](https://www.bleepingcomputer.com/news/security/intricate-phishing-scam-uses-support-chatbot-to-assist-victims/), “_An intricate phishing scam is utilizing a ‘customer service’ chatbot that walks its victims through filling out the various forms so that the attackers can steal their information_, credit card numbers, and bank account information.” This is how it works. “After submitting requested information such as the victim’s name, address, last four digits of passport number, and payment details, _the fake support rep tells the victim that something strange has happened as their information cannot be found in the system_. It then asks the victim to resubmit the information. It then proceeds to redirect the victim to another **phishing site** under the attacker’s control where they request, they provide their name, phone number, and credit card info.” It’s getting to the point now where you **can’t completely trust any link** you click on. No matter where it is. And that’s why _you need technology to protect you from these clever phishing attacks_. Technology like that available from[ Phish Protection](/). ![Spear phishing prevention](https://media.mailhop.org/phishprotection/images/2020/03/spear-phishing-prevention-5189.jpg) Phish Protection is cloud-based [email security software](/) which protects entire organizations from phishing attacks. Phish Protection comes with the following features: - Smart Quarantine protection - Real-time link click protection - Display name spoofing protection - Domain name spoofing protection - Malicious attachment blocking - Simple dashboard control Phish Protection requires no hardware, software or maintenance. _It sets up in 10 minutes, works with all the major email services, and costs only pennies per user per month_. And the best part is, it comes with 24/7 live technical support. No chatbots here. _Try Phish Protection risk free for 30 days._ ## Topics [ Phishing ](/tags/phishing/) ![Brad Slavin](https://media.mailhop.org/phishprotection/images/authors/brad-slavin.jpg) [ Brad Slavin ](/authors/brad-slavin/) General Manager Founder and General Manager of DuoCircle. Product strategy and commercial lead across DuoCircle's 2,000+ customer base. [LinkedIn Profile →](https://www.linkedin.com/in/bradslavin) ## Protect your inbox from phishing attacks Real-time email security with 60-day free trial. No credit card required. [Start Free Trial](https://portal.duocircle.com/cart.php?a=add&pid=101&brand=phishprotection) [View Pricing](/pricing/) ## Related Articles [ Foundational 5m 0ktapus, Okta Breach Helps Attackers Launch Sophisticated Supply Chain Attacks Sep 5, 2022 ](/blog/0ktapus-okta-breach-helps-attackers-launch-sophisticated-supply-chain-attacks/)[ Foundational 4m 13 Spear Phishing Attacks Examples To Justify Investment For Phishing Prevention Solutions In Your Organization Aug 1, 2019 ](/blog/13-spear-phishing-attacks-examples-to-justify-investment-for-phishing-prevention-solutions-in-your-organization/)[ Foundational 4m All 14 centers of Kettering Health were affected by a massive ransomware attack, Major outage in the Ohio medical center May 23, 2025 ](/blog/14-centers-of-kettering-health-were-affected-by-massive-ransomware-attack-in-ohio-medical-center/)[ Foundational 4m 2021 Phishing Trends You Need To Be Wary Of Aug 2, 2021 ](/blog/2021-phishing-trends-to-be-wary-of/) ```json {"@context":"https://schema.org","@type":"Organization","name":"Phish Protection","url":"https://phishprotection.com","logo":{"@type":"ImageObject","url":"https://phishprotection.com/images/phishprotection-logo.png"},"description":"Advanced phishing protection and email security for businesses. 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